ChineseTrans | FAQ

What is ChineseTrans ?

ChineseTrans global team is composed of senior Chinese translators located in different cities around the world.

ChineseTrans can provide full range of language services in various industries, including but not limited to legal, financial, business, marketing or technical documents translation.

Chinese is not an easy language.

You will get reliable Chinese language service at ChineseTrans.

How can I contact ChineseTrans?

Please read FAQ carefully for most common questions. Should your question remain unanswered, please contact us using our contact form.

Registration

How can I register an account?

If you would like to register and order with ChineseTrans, just register as customer.

Any charge for the registration?

No, registration is free for both customers and translators.

What if I forget my login details?

If you forget your password, Please request a new one by clicking forgotten password, follow the instructions and you will get a new password by e-mail.

How can I close my ChineseTrans account?

Please send us the request using the contact form.

What if I have not received the confirmation email ?

Please check your spam folder, or receive the message again.

Inquiry & Orders

How does ChineseTrans work?

You can easily order online at ChineseTrans.

  • Get the instant quote for document translation, or get the quote from our human inquiry.
  • Place the order and pay.
  • ChineseTrans dedicated project manager (PM) will handle your projects. The PM will verify your order and activate it to make sure there is no misunderstanding or any mistake in the order.
  • ChineseTrans PM will assign the files to suitably qualified translator(s) familiar with the subject to proceed.
  • The translation will be passed onto a senior reviewer who checks the text for errors and makes any necessary corrections.
  • After the proofreading phase, the document is passed onto quality control where the final checks are carried out.
  • You will get the job done after the quality control process.

This is the standard work flow for text translation.
Quality control will also be implemented for our other services like formatting, web localization and DTP, etc…

How much does it cost?

Get your quote instantly

For most text translation projects, you can get an instant and free quote for your task at ChineseTrans. Simply enter or upload your text, choose the category of the text and the language combination, The price you get in most times is accurate. However, there may be very slight chances that some documents will have inaccurate price due to some technical problems. You will know the problem very soon by our notice if it unfortunately happens. You can choose to accept the revised order or not. If you declined, of course you can get your money back if you had already paid.

How much does it cost for graphic translation or localization?

If the text contains pictures ( i.e. graphics, comics, etc. ), and you need them to be translated or localized too, please let us know and attach necessary source files (for localization). You will get the price for the graphic translation or localization very soon.

How much does it cost for website localization, interpreting, or other language services?

Make use of our inquiry forms to upload your documents and specify your requirements in details, we will arrange our Project Manager to customize a new order for you very soon.

Normally you will get our response within 1-6 hours.

Is there a minimum order?

The Minimum order is $20.

What types of file can ChineseTrans translate?

You can either enter your text freely into the textbox of the cost calculator or simply upload the file that you wish to translate. For an instant quote, Please provide TXT, DOC, DOCX, RTF, XLS, XLSX, PPT, PPTX, PDF files.

Actually we can handle most files types in the world thanks to our DTP capabilities. Just upload them for a quote, you only need to wait a while and we will get back to you very soon.

If you need to convert the file formats, just let us know

What can I do if I cannot upload the file?

If you encounter problems when uploading your document, please open a ticket in your back end. We will find a solution and get back to you as soon as possible.

What languages are available?

You can see currently available language combinations easily from ChineseTrans cost calculator. You can take advantage of our global network of translators and our strict internal quality control management.

You will find more language combinations in the future. If you require a language combination that is not listed, please contact us using our contact form.

Can ChineseTrans translate texts from specialist categories?

ChineseTrans also translates text that belongs to specialist categories such as Law, Patent or Marketing. These translations are carried out by qualified translators who are experienced in the relevant field. You can find them in the cost calculator and the order page.

What do you do with formatting within the original text?

You will get the finished document the same style as the source file.

You don’t need the extra time to do the tiresome formatting job.

If you need specialized desktop publishing service, please choose it and send us the inquiry.

Is it possible for me to make particular requests about my translation?

Yes, when you place your order at ChineseTrans, you are given the opportunity to fully brief your translator on the text. We always appreciate as much information as possible, to ensure an accurate translation.

If your translator has questions about the text, he or she can contact you via our internal messaging system. In this case ChineseTrans will inform you by email.

How long will I have to wait?

You will get the time estimate for your order when you use ChineseTrans cost calculator. The processing time for your order is mainly dependent on three factors:

  • Languages combinations
  • length of the text
  • category of the text

In normal practices, an experienced translator can translate around 1,000-2,500 words a day, and a proofreader need some extra time to review your job. ChineseTrans also need some time to pick a most suitable translator or organize the right translation team for your order. As soon as your payment is processed, ChineseTrans will start the job.

Is it possible to get a faster translation?

If you choose the available express translation service, ChineseTrans will place it in first priority.

If you need a really faster translation, please contact us using the contact form and we will do our best to help you meet your deadline.

What quality controls are carried out on the translation?

ChineseTrans only works with qualified and experienced translators. To translate specialist category texts, the translator must have proven knowledge of the relevant field. Furthermore we insist on regularly checking the standard of every translator's work. When you collect your completed translation, you will have the opportunity to evaluate your level of satisfaction with the translation process at ChineseTrans. We are grateful for your feedback.

Delivery

How can I collect my translation when it's finished?

You will receive an e-mail from ChineseTrans to tell you when your text is ready for collection.

You can change your settings in your user account to choose if you would like us to send the text to you as an e-mail, or if you would prefer to download the document from your ChineseTrans user account.

What do I do if I have a complaint?

If you are unhappy with the quality of our service, we will do our best to understand the cause of your dissatisfaction and to find a solution. If there are indeed mistakes in the translation we will initially send the text to a second translator/proofreader. If we are unable to resolve the problem, we reserve the right to reimburse the customer and to reclaim part/all of the costs from the translator.

Payment & Credits

How can I pay?

We employ a strict payment in advance policy. That’s why you can get quality translation at a good price.

Currently you can pay via Paypal, Moneybookers, Credit Cards and Bank Wire Transfer.

Do credits have a limited lifespan?

Yes, credits bought on ChineseTrans have a lifespan of 2 years. (No?)

How do I pay by wire transfer?

To pay by bank transfer, proceed as follows :

  • Make sure you include the invoice reference number in the wording of your transfer order;
  • Upon receipt of payment, your client account will be credited and you can enter your order.

Please understand payment by wire transfer will take several hours to several days to handle.

Security

Is ChineseTrans safe?

Yes, we will treat your document and personal data with the utmost care and attention. All internal and external employees have to accept a confidentiality agreement in order to register and work for ChineseTrans.

And you can access and edit/delete your personal details at any time.

Referral Program

How do I benefit from the referral program?

We offer a referral program that potentially allows clients to earn money on ChineseTrans. The system is based on the principle of sponsorship between clients. This system offers the sponsor the prospect of receiving 3% of the amount spent by their referrals over a 12-month period.

Over a 12 month period, referral A spent $500,referral B spent $600, and referral C spent $2500, Bonus for the sponsor: $108

IS THERE A LIMIT TO THE REFERRAL PROGRAM?

There is no limit to the use of the referral program. A client can accumulate an unlimited number of referrals over time and thereby increase their credits on ChineseTrans.

Registration

Why should I translate at ChineseTrans?

ChineseTrans can offer you work and guaranteed payment. ChineseTrans also does the customer acquisition, customer service and invoicing for you. You can register with ChineseTrans free of charge, and you will be able to take on as many or as few assignments as you like.

Translators are also able to preview the assignment and the relevant details (payment, time limit) before they decide if they want to accept it.

How can I register an account?

If you would like to register and get jobs with ChineseTrans, just register as a translator.

Any charge for the registration?

No, registration is free for both customers and translators.

What do I do if I forget my login details?

If you forget your password, you can request a new one. Simply click on the forgotten password link, follow the instructions and we will send you a new password by e-mail.

How can I close my ChineseTrans account?

Please send us the request using the contact form.

I have not received the confirmation email

Please check your spam folder, or receive the message again.

Why do I need to verify my personal information?

In order to guarantee the reliability of the proposed services, ChineseTrans has to check every freelancer’s application as thoroughly as possible. Therefore, in order to confirm their real existence, we ask each freelancer’s postal address, as well as ID No.

How do I submit my application to ChineseTrans?

If you want to join ChineseTrans’s community of language professionals, all you have to do is to complete your profile at ChineseTrans fully and pass the evaluation tests for relevant activities. Our Project Manager will reach you for the next step.

Can I work in more than one language?

For quality reasons, you can only work in your native language. However, there are some language professional who are skilled in several language pairs, our PM will verify and determine your situation to allow you to accept more jobs when you can justify yourself.

Assignments

Who checks and evaluates my work?

Files must go through Quality Control before they are sent to the client. ChineseTrans project manager will proceed with the review process and sometimes may ask for a revision from you if it is deemed necessary. The changes should be made in reasonable short time (like: less than a business day for short text) to avoid delays for the client. Otherwise, the document may be repossessed and made available to other freelancers. Your quality of job will affect your quality rank in ChineseTrans system.

What if I have questions about the text?

Please communicate using ChineseTrans communication tool and you will get the response quickly.

Earnings and Payments

When will I be paid?

You payment for each month is transferred on the end of the following month.

Please note that we observe the right to withhold or deduct payment, if you do not observe our terms and conditions, or if we determine your work to be of unacceptable quality.

To request the balance of your earnings generated on ChineseTrans, you only need to make the request via the ‘Settle my account’ page. This command is active from the moment when your account balance is higher or equal to $50.

Do I need to have a Paypal account to receive payment?

Not really, we support other payment methods of Bank wire transfer as well. However, We recommend you to set up a PayPal account as a more easier way here. You can create one for free by clicking here.

How much can I earn by translating at ChineseTrans?

Before you decide whether or not to accept an assignment, you will be able to view a full briefing including information on the time limit and payment that you will receive upon successful completion.

How can I earn more through ChineseTrans

Your experience and qualification will determine your rate and more jobs at ChineseTrans will increase your earnings as well as your professional rank at ChineseTrans.

Referral Program

How can I earn money through the referral program?

ChineseTrans offers a referral program that potentially enables authors to increase their earnings. The system is based on the principal of sponsorship between freelancers. This system provides the sponsor with the prospect of receiving a bonus equivalent to 3% of the earnings of his/her referrals over the 12-month initial period.

Over a 12 month period, referral X earned $6.200, referral Y earned $15.600, and referral Z earned $1.300 = $23.100 / 10% = Bonus for the sponsor: $2.310

Is there a limit to the referral program?

There is no limit to the use of the referral program. A freelancer may accumulate an unlimited number of referrals over time and thereby increase his/her earnings on ChineseTrans.